Frequently Asked Questions

Can I personalize my jewelry with engraving?

Absolutely! We offer engraving options for most pieces, including names, initials, dates, or meaningful symbols.

What is your return or exchange policy for custom jewelry?

Since custom jewelry is made specifically for you, we cannot accept returns or exchanges. However, we’ll work closely with you during the design process to ensure you’re completely satisfied with the final piece.

What materials do you use for custom jewelry?

We use high-quality materials such as gold, silver, rose gold, and platinum. You can also request gemstones, diamonds, or other custom elements to make your piece truly unique.

How do I care for my custom jewelry?

To maintain the beauty of your custom jewelry, store it in a dry place, avoid exposure to harsh chemicals, and clean it regularly with a soft cloth. For specific care instructions, please contact us.

Can I design my custom jewelry online or in person?

You can start the design process online by sharing your ideas, sketches, or inspiration. If you prefer, we also offer in-person consultations to bring your vision to life.

How long does it take to create custom jewelry?

The timeline for custom jewelry varies depending on the complexity of the design. On average, it can take 2-6 weeks. We'll keep you updated every step of the way.

Do you provide a warranty for custom jewelry?

Yes, we offer a warranty for craftsmanship and materials. If any issues arise due to defects, we’ll gladly repair your piece within the warranty period.

Can I use heirloom gemstones or materials in my custom piece?

Absolutely! We can incorporate your heirloom gemstones or materials into your custom design, adding sentimental value while creating something new.